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Leadership Challenge and Organizational Psychology Training Course

: In House Training | Stakeholder, Risk & Knowledge Management

Course Delivery Options

In house

Do contact us for a proposal for an in house session.

Description

Many activities need to be accomplished for achieving project or operational objectives. To undertake these activities successfully many requirements have to be met. They include seeking and providing funding required, monitoring of progress in achieving targets set, interacting with vendors and suppliers, communicating with clients and provision of resources required. This is the leadership challenge leaders face today

These activities in turn depend on the support of other organizations, individuals as well as regulatory bodies that may impact or be impacted by the activities being undertaken. These organizations, groups or individuals are stakeholders whose needs have to be taken into consideration. This is where the use of organizational psychology is required.

The different stakeholders may have needs and expectations that differ and at times conflict with one another. Therefore it is important that all stakeholders are clearly identified and their needs and expectations managed to minimize negative impacts that may affect the activities undertaken to meet the project deliverables.

This Leadership Challenge and Organizational Psychology Training course is designed to increase awareness of the concept of stakeholder management and to train managers and executives on how to manage the expectations of and balance the conflicting needs of stakeholders.

It comprises a case study based approach with a high level of interaction and group based discussion geared towards developing an innate understanding of the intricacies associated with managing very diverse stakeholder expectations. It is a very practical, hands-on training program that has been designed with emphasis on interaction, participation and adult based learning.

This Leadership Challenge and Organizational Psychology Training Course usually be conducted in Kuala Lumpur, Malaysia

Skeletal Course Framework

Day One

Introduction and Overview

Stakeholder Management in general

Definition of stakeholders and stakeholder management

Stages in stakeholder mapping

Stakeholder Grouping

Stakeholder Categorization

Stakeholder Attitude Assessment

Facilitator feedback on stakeholder mapping exercise

Stakeholder Engagement

Facilitator feedback on practice session based on case study

Question and answer and wrap up for day 1

Day Two

Recap of previous day’s session

Key requirements for effective stakeholder engagement

Reactive and Proactive focus

Positive and Negative feedback techniques

Developing awareness of self using the TetraMap™ approach

Developing self and stakeholder awareness

Adapting to the needs of stakeholders

Taking positive action for engaging with stakeholders

Day Three

Recap of previous day’s session

Key requirements for dealing with difficult stakeholders

Overview of managing conflicts

Conflict resolution techniques

Types of conflicts at the workplace

The concept of negotiation

Effective Negotiation and influencing techniques

Day Four

Stakeholder Engagement and Performance Improvement

Key requirements for trust and collaborative effort

Developing a culture of trust and collaboration

Elements of trust needed for collaboration

Competence

Reliability

Integrity

Communication

Self Trust – Cores of credibility

Integrity

Intent

Capability

Results

Programme Structure and Methodologies

Competencies and Business Needs Addressed

Conflict resolution

Stakeholder Needs Focus Orientation

Interpersonal Skills

Communication

Leading and Developing Others

Negotiation

Topics covered

External stakeholder engagement

Stakeholder mapping

Stages in stakeholder management Stakeholder identification

Importance of stakeholder management

Definition of stakeholder management

Stakeholder analysis

Stakeholder engagement

Individual change management

Presentation / Discussions

Participants shall be encouraged to share and discuss the following:

How may individual stakeholder engagement be enhanced

Why stakeholder management is difficult to undertake in practice

What approaches for stakeholder engagement is best suited for different situations and for different stakeholder preferences

Templates for Stakeholder Management

Each participant shall be provided with the following stakeholder management templates:

Stakeholder Analysis Matrix

Stakeholder Register

Stakeholder Identification Chart

Stakeholder Communication Template

Video clip presentations

Participants will be given the opportunity to view relevant video clips that demonstrate the application and usefulness of effective stakeholder engagement techniques

Diagnostic Test

Participants will be required to undertake the following diagnostic tests:

My Nature based on TetraMap™

Active listening skills

Self-assessments

Participants will be assessed on their predispositions and preferences in dealing with stakeholders so that they are aware of the limitations they face and how they need to deal with these limitations when engaging with stakeholders.

Role plays

A role play session involving representatives of different groups will be conducted during the class to illustrate important “do’s” and “don’t’s” when engaging with stakeholders.

Selected Past Clients

Leadership Challenge and Organizational Psychology

Negotiation Skills

: In House Training | Stakeholder, Risk & Knowledge Management

Course Delivery Options

In house

Do contact us for a detailed proposal for this topic.

Description

Negotiation is becoming an increasingly important component of our interaction with people who are keen to work with us. It helps resolve conflicts, seek common ground, reassess the actual situation at hand and enables parties to agree on terms of an agreement between them.

Negotiating for results enables participants to negotiate confidently both internally with colleagues as well as externally with interested parties who are associated with the organization. It enhances the organizations ability to derive the best deal available and ensure that the interest of the organization is upheld at all times.

With proper training that is very practically orientated, you will emerge from the workshops convinced that you are better equipped to negotiate and can do so with confidence with one aim – to get results!

Skeletal Course Framework

Day One

Introduction and Overview

Pre Test for Negotiation Skills

Introduction to the concept of negotiation

Overview on Distributive Bargaining

Overview of developing negotiation skill

Day Two

Making effective proposals

Content and style of delivery of effective proposals

Bargaining for an agreement

Techniques for bargaining for an agreement

Styles of negotiation

Red style

Blue Style

Purple Style

Summary of Program Structure

Duration

2 days (9 a.m. - 5 p.m.)

Medium of Instruction

English

Topics Covered

Introduction to Negotiation
Distributive bargaining
Preparing for negotiation
Communications during negotiation
Proposal Development
Distributive Bargaining
Styles of negotiation

Presentation / Discussions

Participants shall be encouraged to share and discuss the following

Difficulties associated with undertaking negotiation
Why negotiation skills are important
How such skills may be developed

Group Based Discussions

Participants shall be encouraged to share and discuss the following
- Methods of improving planning for negotiation
- Issues faced when developing proposals

Individual Reflection

Each participant shall be required to summarize how they will
- Apply what is learnt in the course

Diagnostic Test

Participants will be required to undertake the following diagnostic tests.
- Your elemental profile

Video Clip Presentation

Participants will be given the opportunity to view a video clip entitled
- Styles of negotiation

Individual Exercises

All participants will be required to undertake a pre and post test on negotiation skills before and after the session as a means of evaluating their understanding level

Selected Past Clients

Negotiation Skills

Project Management Planning

: In House Training | Stakeholder, Risk & Knowledge Management

Course Delivery Options

In house

Do contact us for a proposal for an in house session.

Overview

Project planning is at the heart of the project life cycle. The planning phase is when the project plans are documented, the project deliverables and requirements are defined, and the project schedule is created. It involves creating a set of plans to help guide the project team through the implementation and closure phases of the project. The plans created during this phase will help the team manage time, cost, quality, changes, risk, and related issues. They will also help control staff and external suppliers to ensure that the project is delivered on time, within budget, and within schedule.

The primary purpose of the project planning phase is to:

Establish business requirements
Establish cost, schedule, list of deliverables, and delivery dates
Establish resources plans
Obtain management approval and proceed to the next phase

In order to fulfill the purposes outlined above, the project team should have the necessary capacity and competency to establish business requirements that drive the cost and schedule. They should also be able to establish resource plans to ensure sufficient resources are made available for the project. The activities above require competencies that need to be acquired.

This course is designed to increase awareness of the concept of project management planning to targeted participants attending this course. They will learn how to plan better by focusing on developing better basis for business requirements and accurate cost, schedules as well as resource requirements. This will help them manage expectations of and balance conflicting needs of stakeholders.

The program includes the use of a customized case study based that will help generate group based discussion geared towards developing an innate understanding of the intricacies associated with the planning process. It is a very practical, hands-on training program that has been designed with emphasis on interaction, participation and adult based learning.

Skeletal Course Framework

Day One

Pre Test for Project Management Planning
Introduction to Project Management Planning
Overview of project management areas and project management processes that relate to planning
Developing business and project requirements
Determining stakeholder requirements

Day Two

Recap of previous day’s session
Project scope management requirements
Developing a project work schedule exercise
Planning for procurement
Planning for effective communications
Developing a quality management plan
Post Test

Expected Outcomes

From the proposed training program, it is expected that the participants will be able to improve their project management planning in terms of being able to:

Define the term project management planning
Categorize different types of project plans
Identify requirements of stakeholders for the project
Document project and product scope
Define scope baseline
Identify resource requirements
Develop a project work schedule
Develop a plan for effective procurement
Develop a quality management plan
Develop a communications management plan

Selected Past Clients

Project Management Planning , Planning

Problem Solving And Decision Making

: In House Training | Stakeholder, Risk & Knowledge Management

Course Delivery Options

In house

Do contact us for a proposal for an in house session.

Description

Today’s business thrives on uncertainty and dealing with complex problems becomes a norm rather than an exception. To equip senior managers with the necessary skills to resolve problems they have to be trained to be problem solvers using strategic thinking techniques.

This training program has been designed to introduce participants to the concept of “creative” or unconventional thinking that is required to solve complex problems. It starts with the premise that everyone is a habitual, conventional thinker and then encourages the participants to expand the thinking horizon beyond conventional thinking through a series of games and activities.

It also covers key issues that need careful consideration before making decisions. Given that decision making is a skill that requires careful analytical skills, this topic will be covered extensively during the course of this two day program as well.

This training problem has been designed to inculcate problem solving and decision making techniques using very well structured approaches. The problem solving techniques shall be introduced through case studies designed to suit the organizational requirements. The decision making approach shall be discussed through interactive sessions on decision making undertaken with the participants. Such an approach is aimed to facilitate the application of key problem solving techniques in practice using problem-solving tools in a work based setting

Programme Content

The key aspects that shall be covered in the training program shall include:

Introduction to problem solving at work

Meaning of a “problem”

Categorizing problems

Problem solving

Reactive and proactive approach to problem solving

Affinity diagrams for applying problem solving techniques

What is an affinity diagram

When to use affinity diagrams

Creating affinity diagrams

Brainstorming

Using histograms

Interrelationship diagrams to identify areas for problem solving

What is an interrelationship diagram

When to use interrelationship diagrams

Creating inter relationship diagrams

Cause and effect diagrams

Scatter diagrams

Tree diagrams for Strategic thinking

What is a tree diagram

When to use tree diagrams

How to use tree diagrams

Prioritization matrix developed for problem solving

What is a prioritization matrix

When to use prioritization matrix

How to use prioritization matrix

Criteria for prioritization chart

Pareto charts

Matrix diagrams used for problem solving through Strategic thinking

What is a matrix diagram

When to use matrix diagrams

How to use matrix diagrams

Matrix diagram symbols

Expected Outcomes

From the proposed training program on problem solving through Strategic thinking, it is expected that the participants will be able to improve their problem solving skills in terms of being able to:

Analyze situations effectively to detect the occurrence of problems
Prioritize problems for resolution to ensure optimal use of resources
Define problems clearly so that they may be resolved
Recognize the implication of problems on other related issues
Solve problems using the tools provided
Make decisions to select the best approach to problem solving
Identify key resources needed to solve problems
Engage in effective “people based” problem solving

Target Audience

Senior Managers, General Managers Department Heads, Functional Managers
Anyone who is required to come up with novel solutions when faced with problems or who has to make decisions at an organizational level.

Problem Solving And Decision Making

Critical Thinking and Analytical Skills

: In House Training | Stakeholder, Risk & Knowledge Management

Course Delivery Options

In house

Do contact us for a proposal for an in house session.

Course Description

Creative, critical thinking means to think differently and unconventionally. It implies the existence of a propensity to be engage in thinking that defies conventional practice and an ability to form a new perspective in identifying problems and seeking novel solutions.

Analytical skills are required for creative, critical thinking. These skills include the ability to analyze information relating to issues, events and concerns on a structured three phase approach that involves planning, analyzing and drawing conclusions. These skills may be honed through practice.

This training program has been designed to introduce participants to the concept of “critical” or unconventional thinking that is required to solve complex problems and develop analytical skills. It starts with the premise that everyone is a habitual, conventional thinker and then encourages the participants to expand the thinking horizon beyond conventional thinking through a series of games and activities.

This training program has been designed to inculcate problem solving techniques using very well structured analytical skills. The problem solving techniques as well as analytical skills approach shall be introduced through case studies designed to suit the organizational requirements. Such an approach is aimed to facilitate the application of key problem solving techniques in practice using problem-solving tools in a work based setting.

Course Objectives

Terminal Objective

On completion of the training program, the participants will be able to apply critical thinking techniques and analyze information in order to achieve the best possible outcome.

Instrumental Objectives

At the end of the program the participants will be able to

Define the term critical thinking
Describe the link between critical thinking and achieving peak performance
List key elements in the critical thinking cycle
Describe keys to critical thinking
Define analytical skills
Delegate effectively
Apply problem solving techniques
Use analytical tools
- Interrelationship diagrams
- Delegation
- Prioritization

Skeletal Course Framework

Details of Program Content

DAY 1

Time	Activity
9.00	Introduction and Overview
9.05	Pre Test for Critical Thinking and Analytical Skills
9.15	Introduction to the concept of critical thinking
9.45	Levels of awareness and whole brain thinking
10.00	Linking thoughts, feelings and action
10.30	TEA BREAK
10.45	Improving personal and team performance
11.00	Small Group Work : Identifying Objectives and Obstacles
11.30	Linking Positivity and Productivity to Peak Performance
13.00	LUNCH
14.00	Phases of critical thinking
14.30	Perceiving : Sensory and intuitive based perception
14.45	Small Group Work : Identifying Assumptions
15.30	TEA BREAK
15.45	Understanding : Analysis and Synthesis
16.00	Small Group Work : Evaluating options available
16.30	Reasoning : Making a logical Analysis
16.45	Small Group Work : Making conclusions based on reasoning
17.00	Summary of critical thinking concepts covered
17.30	Question and answer and wrap up for day 1

DAY 2

Time	Activity
9.00	Overview of Day 1
9.15	Importance of Analytical Skills
9.15	Problem Solving
9.30	Practice session in problem solving
9.45	The funnel approach in problem solving
10.30	TEA BREAK
10.45	Interrelationship diagrams
10.30	Techniques for analyzing data and information
11.30	Practice session in using interrelationship diagrams*
13.00	LUNCH
14.00	Priority Setting
14.00	Characteristics of valid conclusions used in priority setting
15.00	Practice session for priority setting
15.30	TEA BREAK
15.45	The five “rights” of delegation
16.15	Analyzing stakeholders
17.20	Pre Test for Critical Thinking and Analytical Skills
17.30	Question and answer and wrap up for day 2